Revocable / Exchangeable

Right of Withdrawal, version dated 13/06/2014 (Excerpt from the T&Cs)

Right of withdrawal:

You are entitled to withdraw from this contract within fourteen days, without stating reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party you have named (other than the carrier) takes possession of the goods.

To be able to exercise your right of withdrawal, you must provide us with written notice (e.g. by post, fax or email), sent to following addresses:

Schanzenstraße 6-20
51063 Köln


that clearly expresses your intention to withdraw from the contract.

Timely submission of the withdrawal notice before the end of the withdrawal period is sufficient for the purpose of observing the withdrawal time limit.

Return Form as PDF for download

Consequences of withdrawal:

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that arise from the fact that you may have chosen a type of delivery other than the cheapest standard shipping offered by us, immediately and at the latest within fourteen days from the date on which we receive notification about your withdrawal from this contract. The Customer shall be refunded using the same method of payment used for the initial transaction, unless otherwise expressly agreed; in no instance will the Customer be charged fees for this refund. We may withhold the refund until the goods have been returned or until evidence of having returned the goods is provided.

The Customer shall return the goods promptly and in any event no later than fourteen days from the date on which the right of withdrawal was exercised. The deadline shall be considered met if the goods are returned before the period of 14 days has expired.

The Customer shall bear the direct costs of returning the goods.

You shall be obliged to compensate us for any loss of value of the goods should this arise from an improper handling of the goods, where such handing was not required for inspection of their condition, properties and functioning.

– End of right of revocation details-

Exceptions: The right of withdrawal does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable for a return shipment due to their condition, or for the supply of audio or video recordings or software if the seal of the delivered data carriers has been broken by the consumer.

Settlement: To ensure efficient processing, the Customer is asked to return the goods in their original packaging and with all packaging components, or at least packed appropriately for transport. It is advisable to have the company responsible for the return shipping issue a signed receipt and to keep this. Please note that the terms mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal.